Are there limitations on any CanceledSweaters.com Designs?
Shoppers can customize any of our 12 designs with the text of their imagination as well as choose the font and color of that text. The only limitations are your imagination.
How many font / color options are there?
Shoppers have SEVEN fonts and SIX colors to customize a sweater using our website’s software.
What is the return policy?
Since every one of our ugly Christmas sweaters are made-to-order, we are unable to accept returns. However, if you find that your sweater was damaged during shipping or that it has quality issues you can contact us to arrange an exchange
Can I change my order after placing it?
Unfortunately, not. Because every order is made-to-order and shipped within a 24-hour time frame there is no feasible way to change, amend, or cancel your order after you’ve placed it through our website. Exceptions are determined by contacting us
How long will it take to receive my sweater?
Any customized ugly Christmas sweater ordered from CanceledSweaters.com ships out in 24 hours! Depending on your location in the United States, an order should arrive within 3-5 business days. If you do not receive a tracking number via email when your order ships, please contact us
What if I don’t like the colors listed on the website?
At this time we can only offer customizable ugly Christmas sweaters in the 6 colors listed on our website.
What is the size standard of your sweaters?
Our sweaters are a standard classic / unisex fit. If you prefer a looser fit, we suggest choosing one size larger at the time of ordering. Please visit our Size Chart page before ordering to confirm correct sizing.
Do you ship internationally?
We ship domestically (US) and internationally (Non-US) with an additional cost. Please note you may be asked to pay duties or taxes in your country when your order reaches customs. It will be your responsibility to handle them.
Can I change my sweater if it’s the wrong size?
Because each sweater is made-to-order, we cannot accept returns to do your customizable sweater not fitting properly. Before ordering we recommend that our customers visit our Size Chart page to confirm size before ordering. If you find that we have sent you the wrong size by mistake, you should contact us so we can arrange to send you a replacement.